About Us
Care You Can Count On.
Every Hour. Every Day.
We are a team of passionate nurses and support workers dedicated to helping NDIS participants live the life they choose — with dignity, independence, and genuine care.
Our Story
Born from a Passion for Better Care
24/7 NurseCare was founded with a clear purpose: to provide NDIS participants with the kind of care that truly makes a difference — care that is skilled, compassionate, and available whenever it's needed.
Our founder, Rowena, is a registered nurse who spent years working across hospitals, community health, and disability services. She saw firsthand how difficult it was for participants and families to find a provider who combined genuine clinical expertise with real warmth and flexibility. So she built one.
Today, 24/7 NurseCare supports NDIS participants across the Northern Rivers region of NSW — including Ballina, Byron Bay, Lismore, and surrounding areas. Our team includes registered nurses, enrolled nurses, and experienced support workers — all united by the same commitment to excellence and person-centred care.
We are proud to be a small, dedicated team. That means every participant gets to know their support workers, every family has a direct line to someone who knows their loved one, and every care plan is built with genuine attention to the individual.
What Drives Us
Our Mission & Vision
Our Mission
To deliver exceptional, person-centred NDIS support that empowers participants to live independently, participate fully in their communities, and achieve the goals that matter most to them — with qualified, compassionate care available around the clock.
Our Vision
A world where every person with a disability has access to high-quality, reliable support that truly fits their life. We envision a community where inclusion is the norm, independence is celebrated, and every individual is valued for who they are.
What We Stand For
Our Core Values
These aren't just words on a wall. They guide every decision we make, every support plan we write, and every interaction we have with participants and families.
Compassion
We genuinely care about the people we support. Every interaction is guided by warmth, empathy, and a deep respect for each person's unique journey.
Excellence
We hold ourselves to the highest standards — in clinical practice, in communication, and in the everyday moments that make a real difference to someone's life.
Integrity
We are honest, transparent, and accountable. Participants and families can trust us to do what we say, when we say it.
Respect
We honour every person's choices, dignity, culture, and individuality. Your voice matters — and we make sure you feel heard.
Inclusion
We believe every person deserves to be an active, valued member of their community. We work hard to break down barriers and open doors.
Person-Centred
Your goals, your preferences, your life. We build our supports around you — not the other way around.
Compliance & Credentials
Registered, Qualified & Accountable
We meet every requirement set by the NDIS Quality and Safeguards Commission. Here's what that means for you.
NDIS Registered Provider
Fully registered with the NDIS Quality and Safeguards Commission, meeting all requirements for the delivery of NDIS-funded supports.
Qualified Registered Nurses
Our clinical team includes AHPRA-registered nurses with experience in complex care, disability support, and community health.
Fully Insured
Comprehensive professional indemnity and public liability insurance, giving participants and families complete peace of mind.
NDIS Practice Standards
We operate in full compliance with the NDIS Practice Standards and Code of Conduct, with regular audits and quality reviews.
Police Checked Staff
Every member of our team holds a current National Police Check and Working with Children Check (where applicable).
Available 24 / 7
Round-the-clock availability means you can always reach us — day or night, weekday or weekend, including public holidays.
NDIS Quality & Safeguards Commission
As a registered NDIS provider, 24/7 NurseCare is subject to regular audits and quality reviews by the NDIS Quality and Safeguards Commission. We comply fully with the NDIS Practice Standards, the NDIS Code of Conduct, and all relevant legislation — including the Disability Discrimination Act and the National Disability Insurance Scheme Act 2013.
Why 24/7 NurseCare
What Makes Us Different
Ready to Work With Us?
Whether you're a participant, a family member, or a support coordinator — we'd love to hear from you. Let's talk about how 24/7 NurseCare can support your goals.