Contact & Referral
We're Here.
Let's Talk.
Whether you're a participant, a family member, or a support coordinator — our friendly team is ready to help. Reach out anytime, day or night.
Service Area
Northern Rivers, NSW
Serving Ballina, Byron Bay, Lismore and all surrounding communities
Get in Touch
Send Us a Message
Use the general enquiry form below, or scroll down to submit a formal participant referral.
General Enquiry
Participants, families & carers
What Happens Next?
We receive your enquiry and a team member reviews your message.
We'll call or email you back within 24 hours — often much sooner.
We'll discuss your needs, answer your questions, and explain how we can help.
If you're happy to proceed, we'll arrange a service agreement and get started.
Prefer to Call?
Our team is available around the clock. Don't hesitate to call — we're always happy to chat.
For Support Coordinators
Submit a Participant Referral
Complete the form below to refer a participant to 24/7 NurseCare. All information is handled in strict confidence in accordance with the Privacy Act 1988.
Participant Referral Form
For NDIS support coordinators and plan managers
Need Support Right Now?
Don't wait — call us directly. We're available 24 hours a day, 7 days a week, including public holidays.